Job Description

About Fresh Clinics

Want to be part of a leading Med-Tech company shaping the aesthetics industry?

We’re on a mission to empower cosmetic professionals to launch leading clinics in the aesthetics industry. Our innovative model provides the operational and compliance infrastructure for nurses and doctors to build leading cosmetic injectable businesses. This is underpinned by a world-class software platform, medical compliance support and a fantastic community. We are recognised as one of Australia’s fastest-growing tech companies, recently finishing in the top ten in Deloitte's Tech Fast 50 competition.

Our workplace culture aims to “work smart, hustle hard, be kind and stay humble”. Does that sound like you?

The role:

We are looking for a strategic thinker with a passion for people and driving growth. A self-motivated and driven Revenue Operations Manager, you’ll be the driving force behind our sales and revenue strategies, optimizing processes and aligning cross-functional teams to achieve our ambitious growth goals. In our fast-paced startup environment, this role is pivotal to ensuring we scale effectively and sustainably. You'll have the opportunity to build and refine our go-to-market strategies, develop cutting-edge sales enablement programs, and leverage data analytics to inform strategic decisions that will form the bedrock for our North American expansion.

This is a high-visibility role - you will be working in lockstep with our North American VP to not only improve our revenue operations but also improve all facets of the North American business from state expansion strategies to strategic partnership proposals. No two days will be the same!

If your personal situation doesn’t exactly match the role requirements above, but you still think you could be great for this role, reach out and let us know why.

We think innovation is better served through diversity, so we encourage all suitably qualified individuals to apply. We will never discriminate based on race, disability, religion, national origin, gender, sexual orientation, age, marital or parent status.

What we offer:

• Ability to gain experience in a highly disruptive, fast-growth MedTech scale-up
• The opportunity to have a high impact in a fast-growing global business
• Flexible working arrangements, remote work
• Opportunity to work directly with the North American VP and other key leaders in the business
• Opportunity to own initiatives and programs of work end to end and see the impact of your efforts
• Attractive benefits, such as fully paid healthcare, 401(k) program, technology allowance, annual offsites, flexible PTO and more

What you’ll be doing:

Strategy and Planning:

• Go-to-Market Strategy: Collaborate with sales teams, marketing and leadership to build comprehensive go-to-market strategies, identifying target customer segments and corresponding propositions that enable product-market-fit
• Revenue Process Optimization: Lead the end-to-end optimization of all revenue processes to enhance automation, team efficiency and overall revenue generation
• Pipeline Management: Oversee sales forecasting and pipeline management to ensure consistent and predictable revenue streams. This will be in close partnership with our CFO and CRO.

Sales Enablement and Analytics:

• Sales Enablement: Build and manage sales enablement programs including onboarding, ongoing training in soft skills and product readiness, and the production of sales collateral.
• Sales Process Design: Design and optimize sales processes to enhance team productivity and effectiveness. This will include tinkering with our CRM (Hubspot) to automate sequences as much as possible
• Performance Metrics: Track and analyze performance metrics such as overall revenue growth, customer lifetime value, net revenue retention, cross-functional efficiency, sales productivity, conversion rates, average deal size, sales cycle length, and quota attainment. You can’t manage what you can’t measure!

Strategic Collaboration and Operational Excellence

• Operational Excellence: Identify pain points and drive internal operational improvements across our CRM, processes and ways of working. You will be tied to the hip with our North American VP working to improve our national operation
• Marketing and Growth Collaboration: Review and support the development of new lead channels with our Growth and Marketing team (e.g. training referral networks, new partnerships, Nurse or Doctor communities).
• Playbook Creation: Collaborate with cross-functional teams, such as marketing, product development, and operations, to develop scalable operational and strategic playbooks that will be used to grow Fresh Clinics 10x in 24 months

Desired Experience:

• Bachelor’s degree in Business, Marketing, Finance, or a related field; an MBA or other advanced degree is a plus
• 4+ years of experience in revenue operations, sales operations, or a related role in a high-growth startup, management consulting or a dynamic environment
• Experience working in a global company with operations in multiple countries.

Skills/ Abilities:

• Experience with Enablement in addition to other Revenue Operations areas.
• Experience building Revenue & Sales Operations programs from scratch.
• Experience developing and executing integrated GTM strategies to unlock growth.
• Strong understanding of recurring revenue models, enterprise technology business models and go-to-market strategies.
• Ability to build strong relationships and influence at all levels of the organisation.
• Strategic thinker with a proactive approach to problem-solving.
• Passionate about fostering a human-centric, values-driven culture.
• High level of integrity, empathy, and emotional intelligence.
• Ability to work collaboratively with diverse and cross-functional teams
• Ability to work under pressure and manage multiple priorities
• Excellent organisational and time management skills
• High degree of intellectual curiosity and an ability to absorb new concepts quickly
• Structured and logical thinker with an ability to review complex, technical processes, identify and implement improved efficiencies and communicate these in a simple manner
• Excellent communication skills, both written and verbal, with an ability to flex styles based on the situation

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