Job Description

Integrative Emergency Services, LLC (“IES”) is seeking a  Revenue Cycle Operations Manager who will be responsible for managing the global client revenue cycle AR processes, ensuring data accuracy and leading project management strategies. Will be driving the efficient collection of receivables, to maximize collections and produce accurate reporting of billing and cash collection activity by our revenue cycle vendors. Strong analytical skills such as root cause analysis and being able to sort, manipulate, and extract insights from data is highly valuable. Any experience with SQL or Tableau would be a bonus. 

IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Facilitate and lead meetings with revenue cycle management vendors and establish accountability for delivery of outputs and analysis on a timely basis to key stakeholders.
• Manages assigned day to day revenue cycle functions and team members.
• Manage projects specific to revenue cycle improvement, implementation, and transition.
• Create and implement policies and procedures for managing processes associated with specific payers.
• Develop standard client performance analytics, dashboards, drill path and alerts necessary to proactively identify issues with client performance.
• Manage the communication and updates surrounding client performance ensuring necessary stakeholders are updated at the appropriate time. 
• Contribute to new and organic business growth plans, including but not limited to operationalizing the end-to-end revenue cycle function for incremental volumes and standardization of processes.
• Manage and oversee internal and/or vendor efforts related to No Surprise Act (NSA) and the Independent Dispute Resolution (IDR) process for all clients.

SUPERVISORY RESPONSIBILITIES
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

Knowledge, Skills, Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly collaborative orientation, with strong consultative, analytical, interpersonal, and problem-solving skills. 
• Excellent organizational, and verbal/written communication skills.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to effectively communicate with all levels of the organization.
• Excellent technical skills, particularly high levels of proficiency with MS Office applications. 
• Proven organizational and time management skills, and the ability to work on a variety of concurrent projects in a time sensitive manner.  Process improvement focused.
• Proactive, customer focused, and results oriented.
• Detail orientation
• Ability to manage multiple priorities.  Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks.
• Ability to establish and maintain positive working relationships with management, business units, vendors, suppliers, and customers.
• Ability to use discretion appropriately and maintain confidentiality.
• Ability to read, write and speak English proficiently.

Education / Experience:  Include minimum education, technical training, and/or experience preferred to perform the job.

Required:

• 1-2 years leadership experience and/or operations management experience
• 3-5 years experience in revenue cycle, patient financial services, billing office or related field
• Extensive knowledge of medical terminology and revenue cycle industry

Preferred:

• Bachelor’s degree in related field
• Proficient understanding of data mining, statistical predictive modeling and financial modeling practices.
• Working knowledge of SQL and Tableau 
• Prior experience with revenue cycle vendor management
• Intermediate to Advanced Excel skills

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Occasionally lift and/or move up to 20-25 pounds 
• Fine hand manipulation (keyboarding)

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office environment, Hybrid schedule after initial training period 
  • 4835 Lyndon B Johnson Fwy, Dallas, TX 75244
  • Monday/Friday remote
  • Tuesday-Thursday in office 8am-5pm 
• May visit hospital locations and vendors
• The noise level in the work environment is usually low

TRAVEL

• Up to 10% travel may be required including overnight stays.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.

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