Job Description

About Wipro :

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

Do

1. Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
   1. Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
   2. Conduct technology capacity planning by reviewing the current and future requirements
   3. Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
   4. Strategize & implement disaster recovery plans and create and implement backup and recovery plans
2. Manage the day-to-day operations of the tower
   1. Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
   2. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
   3. Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
   4. Develop shift roster for the team to ensure no disruption in the tower
   5. Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
   6. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
   7. Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

1. Team Management
   1. Resourcing
      1. Forecast talent requirements as per the current and future business needs
      2. Hire adequate and right resources for the team

• Train direct reportees to make right recruitment and selection decisions

1. Talent Management
   1. Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
   2. Build an internal talent pool of HiPos and ensure their career progression within the organization

• Promote diversity in leadership positions

1. Performance Management
   1. Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
   2. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
2. Employee Satisfaction and Engagement
   1. Lead and drive engagement initiatives for the team
   2. Track team satisfaction scores and identify initiatives to build engagement within the team

• Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

1. Exercise employee recognition and appreciation

Stakeholder Interaction

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Technical Knowledge – Knowledge of own tower (platform, application, database etc) - Expert
  • Domain Knowledge – Understanding of IT industry and its trends – Competent to Expert

Competency Levels

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Applies the competency in all situations and is serves as a guide to others as well.

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

The potential compensation for this role is based on labor costs in local markets, as well as the job-related skills, knowledge and experience of the candidate. Expected base pay for this role ranges from $100000 to $120,000. Based on the position, the role is also eligible for Wipro’s standard benefits and additional compensation offerings, including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options as well as potential incentive or variable compensation.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

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