Job Description

LaBella Associates was established in 1978 and is a certified Great Place To Work. We are headquartered in Rochester, NY with offices across New York, Ohio, Pennsylvania, Connecticut, Maine, Virginia, North and South Carolina, and Madrid, Spain. LaBella is a multi-disciplined architectural and engineering firm dedicated to client satisfaction through teamwork, respect, and trust. We provide services that take a project from start to finish—from an initial study to determine a project’s feasibility to construction administration and start up, and everything in between.

We are currently hiring a Data Center Technology Engineer in our Program Management Services division at our client’s Rochester office.

Salary Range: $80,000 - $85,000

The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

• Installation of server racks, PDUs, servers, switches, storage, appliances, etc. including racking, stacking, labeling, cabling, initial config, and documentation.
• Perform regular site inspections of all Mechanical & Engineering (M&E) systems and technical equipment, including opening trouble tickets and supervising service and maintenance.
• Maintain spare parts, cables, and equipment inventories.
• Provide timely responses to all incidents, tasks and requests assigned to meet Service Level Agreements.
• Work with internal clients, suppliers/contractors, project teams and other technical staff to identify, design and support technical solutions.
• Maintain organized and clean inventory, storage, and datacenter spaces.
• Ensure Data Center Information Management (DCIM) tools are updated with all changes and new deployments.
• Supervise on-site vendor support and contractors doing work in datacenter spaces.
• Provide maintenance and break-fix of infrastructure technologies following the change management process.
• Coordinate maintenance and break-fix of facility items with General Services.
• Participates in the technical implementation plans in support of infrastructure technologies.
• Support physical infrastructure, including all existing physical and virtual platforms, installation of additional systems, hardware/BIOS-level patching, maintenance, upgrades, and support.
• Participates in the evaluation, selection, and testing of hardware and software products. • Maintain regulatory compliance under NERC/CIP guidelines.
• Perform all work in accordance with established processes and procedures and ensuring all safety best practices and PPE are utilized.
• Perform special assignments from OSG Infrastructure Manager.
• Primarily proves first shift weekday on-site support.
• Available 24x7 for on-call support of production/production-impacting system and storm support.
• Must be able to lift 50 pounds.

Note: The above Key Responsibilities/Duties are not intended to be all inclusive. Employees in this position may be required to perform other related aspects of the job not listed above or listed under Purpose/Major Objectives as assigned by the supervisor.

Note: Will have primary responsibility for deployments and monitoring of Rochester-area data centers—and will provide support to Binghamton NY-area data centers. Expect 1-to-2 weeks per month of travel.

Requirements

• Knowledge of Data Center terminology and standards including ability to recognize different kinds of cables, connectors, power receptacle, SFPs etc.
• Experience with rack-and-stack of varied hardware (e.g. switches, firewalls, servers, storage, purpose-built appliances) and in-rack PDUs and ATSs.
• General experience and sufficient understanding of building systems (CRAC, Fire Protection, Electrical, etc.) to interface with General Services SMEs in support of data center maintenance and break-fix support.
• Understanding of Security, computer hardware, software applications and data communication equipment.
• Network diagrams, firewall rules, ports, and services
• Understanding of relevant Compliance Regulations and Policies. (NERC-CIP, Etc.)
• Working understanding of the NERC-CIP requirements.
• The ability to demonstrate good communication skills both written and oral. This communication would be with team members and other departments.
• Experience to make sound decisions while working in a high-pressure environment outside normal hours.
• Working in storm or other emergency conditions for 24x7x365 system support
• Must be able to work independently and contribute proactively to drive results
• Ensures quality even on the most complex tasks or projects

Benefits

Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.

• Flexible Work Schedule
• Health/Dental Insurance
• 401k Plan with Employer Match
• Short & Long Term Disability
• Profit Sharing
• Paid Time Off
• Leadership Development Program
• Fitness Reimbursement
• Tuition Reimbursement
• Referral Bonus Program
• Wellness Program
• Team Building Events
• Community Service Events

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