Job Description

Job Summary: 

Based in the US, but working closely with the wider commercial team, this role will provide on-site support to customers through mentoring and clinical training/advice to ensure appropriate and optimal use of company products to meet individual patient needs. The role will require work in both Theatre and Endoscopy Suite settings.

Key Responsibilities:

• Support the delivery of product training to customers, effectively ‘coaching’ clinicians.
• Advise clinicians on the use of our equipment, being a ‘product leader’ and advocate of all company devices.
• Train new clinicians and support current users of products in an assigned region.
• Identify any further ongoing training needs for clinicians that are using our devices and deliver that training where appropriate.
• Act as a trusted advisor and provide all phases of product training support in endoscopy and OR/theatre settings.
• Manage and deliver training courses for physicians, nurses, as well as new hires.
• Follow-up on key equipment installations to ensure understanding and efficient usage.
• Monitor and track equipment usage.
• Support Directors of Market Development and Territory Managers drive utility of Speedboat and other current or future products within existing accounts.
• Proactively educate the team on new technologies and procedures within the GI and OR space.
• Understand, speak to, and educate account staff and other employees on disease states where company products are utilized.
• Support the Director of Clinical Education schedule and facilitate both in-vivo and ex-vivo labs.
• Work within the in-vivo and ex-vivo labs to drive clinical pathways.
• Travel extensively to support a US customer base.

Key skills, behaviors, competency and experience required:

• Relevant experience of working in medical or sales environment, as a nurse, tech, or other customer support role.
• Experience of working in Operating Theatres or Endoscopy Suites.
• Experience of providing clinical training at various levels.
• An organized and methodical approach coupled with the ability to organize your own workload effectively and work with minimum supervision.
• Excellent customer service skills.
• Strong communication skills.
• High level of attention to detail.
• Excellent people and presentation skills.
• Sense of urgency - make things happen/get results.
• Reliable.
• Problem-solving skills (ability to act on your feet).

Education and professional qualifications required:

• Degree or experience in a nursing discipline or medical/healthcare field

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